baji FAQ – Answers to All Your Questions

Yes. If you feel you need a break, contact baji customer support to activate a cooling-off period — during this time you will not be able to place bets or make deposits from your account. You can choose the duration yourself. The break cannot be cancelled before it ends, so think carefully before requesting one.

Self-exclusion means blocking yourself from using your account for an extended period. To activate it, contact baji via 24/7 live chat or email. Once self-exclusion is active, you will not be able to log in or place bets until the set period is over. This option is for those who feel they cannot keep their gambling habits under control.

There are some warning signs to watch out for:

• Repeatedly betting more money to recover losses.
• Betting with money set aside for household expenses.
• Being unable to stop playing or feeling restless when trying to stop.
• Hiding your betting from family or friends.

If you notice these signs, read our responsible gaming guide and contact support.

You can request a daily or weekly deposit limit through baji support. Once the limit is set, you will not be able to deposit beyond the specified amount. This helps you stay within your budget. Lowering the limit takes effect immediately, but increasing it may require a waiting period.

Alongside baji's own support team, you can seek professional help from the National Mental Health Helpline in Bangladesh. You can also talk to a trusted family member or friend. If the situation feels serious, contact baji live chat without delay — our team is always ready to point you in the right direction. Remember, gambling is for fun and should not become a source of stress.

baji operates two support channels: live chat directly on the site and email support. Live chat usually responds quickly and is best for immediate issues. Email is convenient for submitting detailed complaints or documentation. Both channels are available in Bengali and English.

Yes. baji's support team is available 7 days a week, 24 hours a day. Whether it's late at night or a holiday, you can reach out via live chat or email at any time. Support remains uninterrupted even on cricket match days or during BPL tournaments.

To get your issue resolved quickly, keep the following information handy:

• The mobile number or username registered to your baji account.
• The date, time, and amount of the transaction (if your issue relates to a deposit or withdrawal).
• The transaction ID or reference number (from your bKash / Nagad receipt).
• A brief description of the problem.

This way the support agent will not need to ask for the same information repeatedly, and your issue will be resolved faster.

baji's support team provides assistance in both Bengali and English. This service was introduced with Bangladeshi players in mind. If you ask a question in Bengali on live chat, you will receive a reply in Bengali. You can also write in Bengali via email — use whichever language you are comfortable with.

For urgent issues — such as being unable to log in or a deposit being stuck — choose live chat. Use email for detailed complaints, attaching screenshots, or submitting a formal claim. When contacting by email, writing a clear description of the problem helps get it resolved faster.

No, not under any circumstances. Never share your OTP (One-Time Password) or your bKash or Nagad PIN with anyone — even if they claim to be from baji support. No baji representative will ever ask for your OTP or mobile banking PIN. Anyone who asks for these is a fraudster.

If you think someone has accessed your baji account without your permission, immediately:

• Change your password.
• If you cannot log in, contact baji live chat right away.
• If you receive a notification about a change to your registered mobile number or email that you did not make, inform support immediately.

Acting quickly can reduce potential damage.

Yes. baji uses SSL (Secure Sockets Layer) encryption, which keeps your login credentials, personal information, and transaction data secure. If you see "https://" in your browser's address bar, the connection is secure. Our Privacy Policy contains detailed information on how your data is used.

Fraudsters create exact copies of the real site to steal your information. Stay alert:

• Check the URL in your browser's address bar carefully — even a small spelling difference is a sign of fraud.
• Do not access the site through unfamiliar links or messages.
• There are many fake pages using the "baji" name on social media — be cautious of those.

If in doubt, go to the site directly from a trusted bookmark.

A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters. Do not use your own name, date of birth, or simple sequences like "123456". Do not use this password anywhere else and do not share it with anyone. Change your password from time to time for added security.

Weekly cashback is calculated on your net loss for that week — meaning your tier's rate is applied to the total losses minus total winnings. Example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.8% = ৳160 cashback — calculated at the maximum rate for that tier.

baji has three VIP levels:

• Bronze: up to 0.4% cashback on net weekly losses.
• Silver: up to 0.8% cashback on net weekly losses.
• Gold: up to 1.2% cashback on net weekly losses.

Visit the baji VIP Program page for full details and terms.

VIP levels are advanced by playing regularly and actively on baji. Bet volume and consistency are taken into account. Although specific thresholds are not published, generally the more active you are, the faster your level increases. Contact support to find out your current level and progress.

In addition to weekly cashback, members at higher VIP levels receive priority support, special festival bonuses, and invitations to exclusive promotions. baji reserves special rewards and offers for Gold level members. Staying active across slots, casino, or sports gives you full access to VIP benefits.

Weekly cashback is generally credited automatically to your baji account at a set time each week. You do not need to make a separate claim to receive cashback. If you do not receive cashback for a particular week or there is a delay, contact support — they will verify and sort it out quickly.

The minimum deposit on baji is just ৳100 — this applies to all payment methods. Whether you play slot games or join live table games at baji Casino, the same minimum limit applies. You can start with a small amount and build up your experience gradually.

To deposit with Nagad, log in to baji and go to the deposit section. Select Nagad as the payment method. Enter the amount (minimum ৳100) and follow the instructions shown. Once the transaction is complete, your balance will be added to your baji account. Verify your details carefully when confirming the OTP in the Nagad app.

Depositing via bKash is straightforward: log in to baji, go to the deposit page, and select bKash. Send the payment to the merchant number shown and enter the transaction ID on baji. Always use your own bKash account for each transaction — payments from a third party's bKash are not accepted.

baji does not charge any fees on deposits. However, your mobile banking service (bKash, Nagad, Rocket) or bank transfer provider may apply their own service charges. Contact your payment provider for details on those charges. baji's Terms and Conditions contain full information on payments.

Wait a moment — there can sometimes be a short delay due to network issues. If your balance still does not appear, contact baji live chat with your bKash or Nagad receipt (including the transaction ID). The support team is available 24/7 and will verify and correct your balance quickly. It is a good habit to keep proof of your deposits.