baji's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to baji's website, mobile application, and all related services. It is each user's responsibility to read and understand the terms set out in this Policy. By using baji's services, you are considered to have automatically accepted all terms of this Policy.

The purpose of this Policy is to inform users with full transparency about what information is collected and why. We believe data protection is a fundamental right, and baji is committed to upholding that right.

This Policy should be read together with our Terms and Conditions, as both documents together define the complete framework of the relationship between users and baji.

This service is intended only for persons aged 21 or older. We do not knowingly collect information from minors, and any such information found in our possession is deleted immediately.

2. What Information We Collect

baji collects user information through various means. The type of information collected depends on which service the user is using.

2.1 Information Provided at Registration

When creating an account, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• Current address
• Preferred currency and payment method

2.2 Identity Verification Information

In the interest of secure financial transactions and fraud prevention, we may request the following information for identity verification when processing large withdrawals or in certain situations:

• Copy of national identity card or passport
• Bank account or mobile banking information (bKash, Nagad, Rocket)
• Recent proof of address

2.3 Automatically Collected Information

When you use the baji platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• List of pages visited and time spent
• Transaction history and gaming activity
• Login and logout times and location

3. Purpose of Data Use

baji uses collected information only for lawful and specific purposes. The various purposes are explained below:

3.1 Service Operation

Personal information is essential for creating, maintaining, and managing your account. This information is used to process deposits, withdrawals, and bonus-related transactions correctly.

3.2 Security and Fraud Prevention

IP and device information is used to detect suspicious activity and prevent unauthorised access to accounts. It is also used to verify whether the same person is creating multiple accounts.

3.3 Responsible Gaming

User gaming activity is monitored and, where signs of risk are identified in line with the responsible gaming guidelines, support is provided. Limit-setting or account break options are offered where needed.

3.4 Customer Service

During support via live chat or email, your account information is used to resolve issues quickly.

3.5 Service Improvement

Anonymous statistics from analysing overall user experience are used to improve the platform's quality, speed, and usability.

3.6 Communication and Promotions

Subject to your consent, your mobile number or email may be used to inform you of new bonus offers, promotions, and important updates. You may request to stop receiving such communications at any time.

4. Disclosure of Information to Third Parties

baji does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

The necessary information is shared with the relevant payment processor to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. This information is used only for the specific transaction.

4.2 Technology Partners

Game software providers, cybersecurity service providers, and cloud hosting providers may have access to limited technical information for the purpose of operating the service, but not to personally identifiable information.

4.3 Legal Obligations

If a valid order is received from a judicial or law enforcement authority under Bangladeshi law, providing the relevant information becomes legally mandatory. In such cases, baji will comply with the court's directive.

5. Cookies and Tracking Technologies

baji's website and application use cookies and similar technologies that help improve the user experience.

5.1 Types of Cookies

1. Essential Cookies: These cookies are used to maintain login status, store security tokens, and remember the preferred language. Without them, the site will not function correctly.
2. Functional Cookies: Used to remember your preferred game category, display settings, and language selection.
3. Analytics Cookies: Anonymous statistics are collected to understand which pages are used most.

5.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some core functionality of the site.

6. Data Security Measures

baji has put in place industry-standard technical and administrative measures to protect user data.

6.1 Technical Security

• SSL/TLS encryption used for all data transfers
• AES-256 encryption for stored sensitive data
• Data hosted in a secure server environment
• Regular security audits and vulnerability testing
• Dedicated firewall and intrusion detection systems
• Two-factor authentication (OTP) system

6.2 Administrative Security

• Need-based data access policy
• Staff training on privacy and security
• Defined response plan for data breaches
• Formal confidentiality agreements with third parties

7. Data Retention Period

baji retains personal information only for as long as necessary. The retention period depends on the type and purpose of the data.

7.1 Active Account Data

Information is retained for the entire duration that the account remains active. Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations.

7.2 Financial Transaction Data

Records of all transactions made via bank transfer, bKash, Nagad, and Rocket are retained for the long term for audit and legal compliance purposes.

7.3 Data Deletion Requests

You may request deletion of remaining data after legal obligations have been fulfilled. Send a written request to the contact address provided in section 11 below.

8. Your Rights Regarding Your Data

baji recognises the following rights of each user over their personal information:

1. Right of Access: You may request a copy of the information baji holds about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete information.
3. Right to Erasure: Where there is no legal obligation to retain it, you may request permanent deletion of specific information.
4. Right to Object to Processing: You may object to the use of your information for specific purposes.
5. Portability: You have the right to receive a copy of your information in a machine-readable format.
6. Withdrawal of Consent: You may withdraw consent given for promotional communications at any time.

To exercise these rights or to learn more about your information, visit our FAQ section or contact the support team directly.

9. Third-Party Services and Links

baji's platform integrates third-party game software and payment gateways. These third parties have their own privacy policies, and responsibility for their data management lies entirely with them.

baji is not responsible for the privacy practices of third-party service providers. However, we work only with partners who follow high standards of data protection.

Live casino software providers such as Evolution, Pragmatic Play Live, and Ezugi process gaming data on their own servers. Our agreements with these providers include data protection terms.

10. Changes to the Policy

baji reserves the right to update this Privacy Policy as needed. In the event of significant changes, users will be informed in the following ways:

• Notification sent to the registered email address
• Notice published on the site's main page
• An update message shown when logging into the account

If you continue using the service after the updated policy is published, it will be assumed that you have accepted the changes. If you do not agree with the new policy, you have the option to close your account.

The date of the latest update will always be mentioned at the top of this page. An archive of older versions will be maintained and can be provided upon request.

11. Contact & Complaints

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us through the following:

To learn more about us, visit our About Us page. baji has always placed the highest importance on protecting user data and will continue to do so in the future.